By booking a service with The Glistening Gloves Cleaning Service, you agree to be bound by these terms and conditions. If you do not agree to these terms & conditions, it is recommended that you do not book a service with us.

Right to Refuse Service

We reserve the right to deny and/or terminate service because of safety concerns, inappropriate or uncomfortable situations, bodily fluids, insect-infested areas, severe clutter, or disconnected utilities including electricity, heat (in cold temperatures), and water. In these cases, 100% of the booking will be charged.

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Cleaning Day Preparation

We ask that you take a few minutes to tidy up to allow us easy access to the areas/surfaces to be cleaned: floors, countertops, tabletops, etc. If you’d like us to do these tasks for you, call us in advance so your cleaning fee can be adjusted for the additional time.

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Add-On Services

These services are available for an extra charge:

• Interior Fridge Cleaning

• Oven Cleaning

• Interior Windows

• Wet wipe/detail Blinds

• Baseboard Cleaning

• Organization

• Small spot/Upholstery Cleaning​

Pets

We will gladly work around pets. However, we ask that pet indoor activity be limited for cleaning efficiency and safety reasons. If your pet becomes anxious or presents a safety concern, The Glistening Gloves Cleaning Service reserves the right to remove ourselves from your home. Please understand that pets may behave differently if a family member is not present. If we need to leave due to aggressive pets, our cancellation policy will apply.

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Service Fees

Adjustments to the price based on the actual condition of the home can increase or decrease. That’s why we ask for a virtual walkthrough or pictures for better analyzing, but to ensure there are no surprises when we arrive and find that the scope of work is greater than anticipated, we’ll call you to let you know. We reserve the right to reevaluate rates at any time based on the scope of work it takes to perform our service to meet the client’s standards. The Glistening Gloves Cleaning Service will contact the client to discuss price or service revisions if the cleaning load differs significantly.

 

Payments for Services

A $25 non-refundable deposit is due at the time of booking along with a card on file. Full payments are due at the END of service. Failure to do so will result in legal action after 48 hours. We do NOT accept checks, but we do accept:

• Cash (Remit payment on kitchen counter if no one is present in the home at the time of the  cleaning or it can be collected at the end of the service)

• Credit Card (all clients are required to have a card on file regardless of payment type)

• Venmo, Zelle, Cashapp, Google Pay, & PayPal 

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 Refund Policy

We do not offer refunds. We have built our business providing our clients with the best possible service available. Still, we realize that we are human and things will from time to time get missed. Should this happen email or call us within 24 hours & we will correct the error at no charge.

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Recurring Service

Recurring cleanings start AFTER the first cleaning service. If you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.

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Rate Increases

Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, a significant addition of furniture, etc. 

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Lockouts

The client shall make the service location accessible to The Glistening Gloves Cleaning Service providers on the scheduled service day. If we are locked out of the Client’s home, every effort will be made to establish contact with the client to arrange for entry into the home. If contact is not made within 30 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped & and you will be charged the full value of the cleaning. This is necessary to compensate for unexpected lost revenue and travel time. To avoid the fee, please provide us with a key or code to gain entry to your home.

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Cancellations

Service reliability is extremely important because we reserve a time, especially for you. We request that you give us a minimum of 48 hours advance notice if you need to cancel or reschedule for any reason to avoid incurring a 50% cancellation fee.

Please note that if service is canceled with less than 48 hours' notice OR we are unable to access the home upon arrival OR we are turned away at the door, the full value of the service will be charged.

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Alarm

If your home is equipped with a security system, please ensure that it is in the off position or call us with special instructions prior arrival to the cleaning. 

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Cleaning Supplies

We provide the equipment & products needed to thoroughly clean your home. If you require us to use your cleaning supplies, this needs to be communicated clearly when the booking is made. Please note that we are not responsible for any damage associated with those products. When this request is made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.

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Items We Cannot Clean

We cannot clean hoarding homes or areas containing any animal and/or human body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine, or excretions.

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Unreachable Areas & Heavy Items

For safety & liability reasons we can’t climb higher than a step stool or work outside of your home. Cleaners can’t move objects more than 50 pounds. If you would like us to clean behind heavy objects such as behind the oven, fridge , washer and dryer. Please move them prior to cleaning.

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Breakage/Damage & Loss Policy

While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home. We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process, these items include but are not limited to the following:

• Artwork, Collectibles & Family Heirlooms: These items are expensive & impossible to replace, the client should point out such items to us before starting service, please advise us how you would like your fragile items handled & their care.

Notification must be made within 24 hours of breakage/loss of any personal items. Identical replacement is always attempted but not guaranteed.

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Cleaners Arrival Window

We schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain low prices & avoid trip fees. If you require a specific time we will make every effort to accommodate your request, however, no times are guaranteed.

Due to the unpredictable nature of our business & unforeseen circumstances, traffic jams, weather, and mechanical problems, allow us the flexibility of scheduling our cleaning between 8:00 am to 9:00 pm.

We generally arrive within a 1 hour window period disclosed within your booking. If we are running late we will call you or text you immediately.

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Holidays

The Glistening Gloves Cleaning Service does not do cleanings on major holidays.

If your scheduled day falls on a major holiday, we will contact you to reschedule.

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House Key/Key Release

In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, The Glistening Gloves Cleaning Service will not be held liable for any damages or theft to the client’s home.

If a client instructs our cleaning team to leave the home or unit unlocked at the end of the cleaning, The Glistening Gloves Cleaning Service will not be held liable for any damages or theft to the client's home. The Glistening Gloves Cleaning Service reserves the right to change these terms and conditions at any time without prior notice to you.